These guys are awesome! We needed a gluten-free cake for our daughter in law’s birthday! This one was reasonably priced, beautifully decorated and delicious which for gluten-free is hard to find. They personalized her cake to my ecclectic specifications and just nailed it!
Hired to do rebuild a raised deck. Started promising, ended miserable. Simple project confidently promised to be done "well before June" barely dragged over finish line in Oct.
* reasonably priced
* would listen and try to accomplish (to certain success) what is asked for
* unreliable and not trustworthy; won't hit a *single* date promised
* horrible comms; when run out of all sorts of excuses for not showing up would just ignore calls/txts for days
* but not shy to requests
a 50% upfront payment to start! Would even be fine if not the above ^^
* "20 years in business" yet incapable building up to code (!!!)
* Would not remember what promised when "signing you up". Try to double bill or/and come with bogus extra bills at the end (out of nowhere).
Not to mention you're on your own fixing deficiencies for the build inspection.
Otherwise is a good contractor, just not to my standard.
I LOVE my Teddy.. This place of business wasn’t for me because I instantly felt sorry for the amount of dogs at Penryn Shidoodle.. I felt very uncomfortable.. However, when I saw my Teddy I instantly fell in love with him over the phone.. I was told I could have first pick of the litter on the phone with Laura while Teddy’s mom (Junior) was still pregnant.. Laura was nice enough to me through it all.. If I had known that there were many dogs involved with just this one business.. I would have chosen
On the day of the assessment, the psychologist did not show up until an hour later as she had no idea we had an appointment. I am still waiting for the report almost 2 months later as the doctor keeps postponing our appointment. I would not recommend this company as they are very disorganized and do not produce documents in a timely manner.
If I could leave a zero star review, I would.
Lots of promises and zero delivery. No thought about the customer or customer service whatsoever. Absolutely the worst experience I have ever had dealing with any business.
Dropped my boat off for a stator and gasket replacement in March. Many promises and chasing him up to finally get the boat back 3 months later. First time on the water, 2-stroke oil everywhere because he broke the oil return hose connection and didn't do anything about it. Fixed
that myself and the next time out the boat died again. Same problem w/ the stator. 'I'll fix it for you, I promise' when I brought it back. 5 months of chasing them to get my boat fixed. When I did actually get through, promises again that went unfulfilled. I finally get my boat back because I had had enough. It's in a non operational state, in far worse shape than when I left it there. Oh and they lost my keys too so I need to fix that as well.
Stay far far away. Bring your boat, sled, atv, whatever ANYWHERE else.
I would STRONGLY NOT RECOMMEND these people for your appliance service. I had a HARD TIME dealing with them. I approached them for one appliance repair (drainage issue) at the Halifax location. It was agreed to $89 for the diagnosis and discussed not to repair without asking the owner for further repair. Their technician came, and without asking the owner did the further repair and charged $180 (the price, which was almost half the cost of the appliance). The issue was just about the water drainage
, and he had to clean the drainage or change the pipe; that's it. The tech had a quick look and said he would come after a few days to fix the pipe. I complained about the higher charge to the receptionist. And after that, the tech blocked my call. I called Alex (Senior Tech) in Toronto, ON, who spoke rudely with me, hung up the phone twice, and asked me to deal with the tech on my own. This was VERY DISRESPECTFUL AND UNPROFESSIONAL. All of them (Alex, the receptionist, and the tech) could hardly speak English well. I had to call more than 15 times to speak with the receptionist to connect with the tech, which happened after these many calls and waiting for about a month. This gave me a NIGHTMARE.
They are HIGHLY UNRELIABLE AND UNPROFESSIONAL, charging high prices, not giving quality, not taking responsibility for anything, disrespecting clients, and so on.
PLEASE find someone else if you want to stay out of trouble.
P.S. If you see it closely, there are spelling errors on their website too, which shows unprofessionalness.
P.S.S. If the owner of this service reads it, please take it seriously and ensure you deliver genuine service to clients and do not loot them.
I had a very negative experience with this organization. We had a minor legal issue and requested information and a call back. We received neither - after numerous calls and empty promises of callbacks, we gave up and called a different firm - one where our questions were answered immediately and professionally - don’t waste your time - call somebody else!
The owner is super friendly and she is an artist when it comes to making an old antique new again! Specializing in the shabby chic technique her pieces are one of a kind. Lots of other found treasures to be found too. Definitely a must stop location if in the area on a Sunday and certainly worth a drive if you aren’t. You won’t regret it.
Dr Pirbhai is a very competent informative friendly surgeon! A - one experience starting with Dr Pirbhai his office staff. WCGH Day care centre , operating Room, and discharge from the day care area following my cataract surgeries. July and August 2023 . Stress totally gone with the aura of competency of all staff! This is what caring for patients is all about. Thankyou and Keep up the good work! Linda Rossi
In my journey, I hired Nidhi with high hopes of emotional support and guidance during a nee time, as a first time mother. As a mother who experienced the loss of my first son, I had expected empathy and a genuine connection from my doula. Unfortunately, the experience didn't meet my expectations or any standard of human compassion. There were instances throughout my pregnancy where I felt my concerns were dismissed, and medical advice was disregarded; as I have proof of conversations. It's crucial
that during such sensitive moments, we have a support system that listens and respects medical guidance to ensure the best outcomes for both mother and child.
Was my first time at the pool. Saved driving out to point descend or Sault north beaches. My gkids had a great time. Staff were really great. Would be a shame to lose any of these icons of our city. I don’t know of any other N. Ont city that offers this essential service esp on hot days. Kids learn the rules about being around water esp any newcomers where water safety isn’t essential . Should be promoted that way like library rentals of snowshoes and other passes
I feel like 1 star is generous. They did my driveway last year. It’s impossible to get a hold of them (except for payment of course), didn’t finish the job, stamped area is crumbling at edges, sealing has already worn off… overall awful company to deal with.
Very unprofessional. If you dont do the extra, uneccessary, documents that only THEY want done and not only what you specifically asked for they drop you as a client. They were not even professional enough to do it to your face or at least verbally via the telephone, instead it was via an e-mail. At least I finally did received some communications without having to chase them down. Over the almost 4 weeks from initial contact I had to initiate the one phone call conducted and received 2 emails
(one which was the one dropping myself as a client). In which absolutely nothing was accomplished or implimented.
The new lawyer I contacted completed my request in just under 2 weeks for a fraction of the cost it was going to with Menlove's. All Menlove's wanted to do was create several unneccessary documents, wasting time and money. My time as a client of Menlove's was one of my worst experiences.
I went grocery shopping today and found some soup bones that I wanted to purchase but they were four to five inches long. I waited at the meat department for a good ten minutes to ask someone to please cut these bones in two. After waiting all this time, I finally asked an assistant from another department to check if someone was working in the meat department. A young man came out and I asked very politely to cut the bones in two but he quickly replied: NO, I don’t cut anything anymore, I am counting
today, it’s inventory. It was only 3:30 p.m.. Disappointed and somewhat insulted from the lack of class and service, I put the soup bones in the counter. Perhaps I should visit Moonbeam Co-op more often now with such a lack of service. Moving forward, I will think twice about shopping at your store. Good job meat department!
1 star for the service
There is a lot more to this. No “specific” deadlines were identified. This was a major build and anyone with any sense realizes that you can’t set a firm deadline and book an unfinished truck for events. Owner developed serious medical issues and was hospitalized. Truck owner was advised that this was going to delay things and recommended to find another shop to finish it. Still hasn’t paid his full bill either.
I called to fix a filling, the receptionist told me that they will need to do a general overview and I can opt for a more expensive one so that they do not have to repeat it each time I need a filling. It was less than 400 dollars, so I said sure, if you can do it once why not. When arrived, I was not greeted but told that I am early (I was early by 15 min), I was not asked to wait or anything, so I just found myself a chair. Then the receptionist gave me a form to sign that I will pay 389 or 398
dollars (sorry, do not remember the exact sum). After 25 min of waiting (10 min past my appointment time) I was accepted to go to a treatment room. The nurse was very talkative and first 30 min was just telling me about her private life. Then she took some x-rays which was ok. More waiting then. Then an hour and 25 minutes after the start of my appointment, a woman showed up, again some unnecessary personal talk. I assumed that she was a doctor, but apparently, she is just a graduate as when I asked to see her registration number, she dentistry changed the subject and asked to talk on the phone so that there's no record of what is happening. She graduated less than 2 months ago in a different country according to her LinkedIn, that's why I suspect she is not registered but that's my own fault for not asking the registration before the appointment, I just did not expect such a bad treatment. Previously, new dentists were always telling me at the beginning of the appointment that they are just starting, and that is ok with me, as long as you are honest about who you are, I am happy to help young professionals grow because we all have to start somewhere. But not disclosing this and being fully unprofessional later is not OK. Anyway, she was very harsh with all my teeth, she ignored that I told her that what she's doing is hurting, I suspect that she cracked one of my root canal teeth because it is still hurting 3 days later ( she was knocking really hard on it despite me shifting and trying to show her with my body language that it is very uncomfortable), eventually when she took her hands out of my mouth, I just left feeling hurt and violated. Trying to resolve the issue with the office manager, but they just keep sending me templated responses, so giving up as they clearly never heard a word I say and eventually it is hurtful to read: "We take time to get to know our patients" - how do you get to know then when you completely ignore what they say? "Communication is important to us" - how is it important if you send graduates and fail to disclose that? I don't want this to sound against the young potentially dentist, as she has just graduated and can make mistakes, but the whole office culture is rotten. When leaving, I asked to send me the x-rays, since they took the money for it, but instead they just sent me the invoice again. So, after all the hurt and time and money wasted, I do not even have the x-rays (I do not really need them as I did them recently with my usual doctor but out of principle, I would have liked to get the product I paid for).
They have decent equipment to be fair, which I appreciate, but with the appalling disrespect of patients, that hardly compensates.
I know the one who started it all and she forever helped restore me in more ways than one. She worked miracles when others wouldn't. Highly recommend this place and follow the advice. Anyone who works there would be very good for the one who created the business wouldn't have it any other way.
Friendly and kind service highly popular but worth the wait.
Disgusted with their service can't complete a basic manicure. SEE ATTACHED PHOTO OF MY MOMS 'MANICURE' right after going here LOL. My mother went in for a mani/pedi appointment today for 5:30. When she got there they insisted it was 6pm, when it was not and my account on their booking site confirms this. They rushed her pedicure, my mom had to request for them to clean the cuticle area and give her the service shes paying for. Then her "manicure" if you even can call it that was a joke! They used
the electric nail drill to remove her cuticles, didn't clean under the nails, roughed up the nail surface and slapped a clear coat on leaving my mother with the most unprofessional manicure equivalent to a 4 year old doing it at home **see attached photo lol. My mom voiced her opinions respectfully as the issues happened throughout her appointment, not at the end thus giving them lots of opportunity to correct their sloppy job. They simply said "your nails just rough naturally" in reply to the manicure, and as for the pedicure the woman said "I did your pedicure last time and it was fine" (meaning if they do your pedicure right once, you have no right to call them out skipping crucial steps of the service your paying for lol). My mom paid full for her services and we will NOT BE RETURNING. I HAVE CAME FOR YEARS, it's local and cheap so i've continuously overlooked it's chop shop qualities and any bad experiences but I can no longer justify supporting this salon. When you leave your nails should look better than coming in PLAIN AND SIMPLE! Oh and they also will charge you for clean tools now? interesting... in order to get a pack with a fresh nail file, buffer, etc for the pedicure its an additional cost (they claim it's always been this way but as someone who has went for years this is not the case lol ... it's STANDARD FOR YOU TO USE FRESH TOOLS PER CUSTOMER AT LEAST AT OTHER SALONS, SO ID STAY AWAY.
I would like to give zero stars. Started off with late with delivery on a $12,000 dock system. Broken welds, so many missing parts which make the dock unusable, refuses to fix the problems and then refuses to refund any money to get someone else to fix it. Rude when I called, won’t answer or hangs up. Disgusting and shady business. Looking further into it, I see that this was previously called Docks By Design with a bad reputation and two social media accounts for Ontario Docks Ltd because one has
I instructed Jenn to trim my hair. She chopped it all off. It was reshaped and layers were put in. Months of work destroyed. Not only does it look flat, it is impossible to style my hair the way I want to wear it. I have never cried over a haircut but I bawled over this one. My hair is shorter now then it was when I started my hair journey. Please listen to your clients. Just because you like the hair style does not mean the client will like it. Worse haircut I've ever had
Internet stopped working a lot a lot meaning 5 days a week they never answer the phone was on hold with tech support for 5 hours no answer got a machine that said they are not available after 5 hours of being on hold they seem to never want to do their job when the Internet does work it acts like dial up but cost around 100$ THIS IS THE SHITTIEST INTERNET IN THE WORLD
Well, first of all, there was not one lawyer on this planet that would take my case (I know, because I literally contacted every lawyer I could find in the phone book then the internet to zero avail. In 1987, I asked a doctor who WAS my doctor a decade prior to this incident. I needed a basic routine physical exam for an air brakes endorsement so I could get my class "D" driver's license and subsequently, a job. I needed the physical exam done in less than a week so i could go 880 miles away to
take a course to get my class "D". Long story a bit shorter, I took half the course only to have the MTO deny me getting my air brakes, no reason(s) were added. I end up having to quit the course of three months after successfully completing half of the three months. The course instructors could not understand why I would have been denied as there was zero reason to even consider a suspension for any amount of time. After quitting the course and taking a Greyhound bus back to North Bay, I receive a letter in early 1988, about two months after returning home, from the MTO stating that my class GM driver's license was now "indefinitely suspended". Why, I thought...Why, the people in the course were wondering, Why, my friends and family were asking. Remember, that was 1987, in 2012, 25 years later...a quarter of a century, over half my life, most of my working years, I paid close to $750 in fees for an MTO Tribunal, to find out why they suspended my driver's licenses for twenty five years. They couldn't, so the said they were going to give it back. Such a series of crap I've never seen before, and the ONLY person who could get even a speck of an answer was Mariusz Przylowski. He proved what I've known all along. I cannot sue anybody because the system is designed not hurt the system no matter what happened. The doctor lied, another doctor backed up his crap, and the MTO was a little untruthful. It's too bad that I didn't run into Mariusz before the nonsense two year statute of limitations was up. I'd laugh if it wasn't me it happened to. Thanks Mariusz, thanks again.
I don't think it's possible to be more frustrated with my service at Midas Collingwood. They did an exhaust exam and "quoted me" 3k to fix my muffler of my Volkswagen Jetta. I said that seems like a very large quote and they said they would call around and see if I could get cheaper parts. The "exhaust specialist" told me that he would call me on Monday (June 26) and never called... I called them, and the person who answered the phone told me they are "working on it" and seemed annoyed that I called
to ask. They NEVER called. I expressed to them it was a time sensitive thing and that I was planning on traveling a far distance (need fixed asap) or selling my car altogether. I ended up paying for another exhaust exam and got the whole thing replaced for MUCH cheaper (less than 1k). Midas Collingwood had horrible customer service and told me my car would cost 3x more than it did. WOULD NOT RECOMMEND
I placed an order, and they told me they no longer had the product and refunded my money 3 days later; and then they raised the price of the product they said they did not have. I contacted the Better Business Bureau, and they contacted the firm, and after more than 30 days, there has been NO RESPONSE. Unreliable and unresponsive . . . good luck with any orders you may place.
I would tread carefully booking this venue if at all!! We booked with SV Country Events in October 2022 for our June 2023 wedding. We only needed the property for a short amount of time - all day was not needed for our intimate wedding. So Vivian did special pricing for us. We thought, beautiful venue and affordable cost, perfect! We fully paid shortly after booking while we added more items/time a month before. 3 weeks before our big day, she calls and says that we cannot use the barn as an inspection
didn’t go through and hoped it would pass in time for our event. She then goes on to say that she doesn’t want to cancel the wedding and offered another property in Sutton we could use for the ceremony/reception in the backyard. And if that one wasn’t good enough, she has a friend with property in Mount Albert that could possibly work. Then says don’t tell your mom or your caterer before you see the place in Sutton. So the place in Sutton turned out to be a new build on a rather small lot (to host weddings of any size). The back yard was ridiculously tiny and was half patio. If I wanted a backyard wedding, it would have been free lol We didn’t even want to entertain the Mount Albert option. We asked her again what happened and she said the inspection on the barn didn’t go through, but we could use a tent on the grass instead of the barn on the property we booked. We did not like this alternative as we paid for the barn along with the property. Since she was in breach of her own contract, we asked for our money back in full. 2 days later she paid us back including reimbursement of our invites.
So going back to when she called me with bad news…I of course called my mom freaking out, what bride wouldn’t? Told mom about the inspection and she called the Town of Georgina. They informed her that Vivian was actually going through a rezoning of her property to allow any type of event. This is public information and you can obtain the meeting minutes on their website. There was a public council meeting the night before she called me, and I assume because of that meeting, Vivian was under their “radar” and what we paid wasn’t worth a fine. Vivian took our money knowing she was not permitted to host our wedding in the first place. Not good business practices!
The stress that this lady caused us was unbearable. It was pretty embarrassing to tell our guests about a venue change weeks before even though it wasn’t our fault. Save yourself the headache and look elsewhere for all your event needs!
Going to AudiPro was the best thing I ever did. I love my hearing aids and can honestly say that they have enhanced my life.
The service is exceptional, very professional, friendly and caring.
Thank you AudiPro!
Poor experience as there was glass was found in my food. I was thankful my child, age 3, did not have the glass on her plate. It's not worth dining here as there's no ownership or a desire to keep customers as they turned a blind eye in dealing with this situation. Very arrogant.
Habitat Flooring provided us with the engineered hardwood flooring for our condominium renovation product. Mr. Faisal Hussain was very professional and helpful in assisting us with our choice of product and colour selection. He was also extremely friendly, patient, and informative, with excellent product knowledge, competitive pricing, and after-sales service.
I would strongly recommend Habitat Flooring products and services, not only for their quality, but especially because of our interaction
I am 70+ and knew I had to starting working on my muscle mass if i wanted to stay healthy and active. Enter Darren Bersuk of Bodies by Bersuk. I feel so fortunate to have stumbled across his website while looking for a trainer in Tecumseh. I have been working out with Darren twice a week for almost three months and it has been life changing. I have lost weight and gained energy and strength. Darren is calm in his instructions, watchful of my performance and patient with me at every turn. Our
hour is spent with continual, ever changing exercises to work on my balance, stability and muscle strengthening. I never feel pressured but I do feel that with Darren's instructions I am progressing nicely towards my goals. Darren follows up after training to make sure I am tolerating my routine successfully, I can't heap enough praise Darren. If you are looking for a trainer who will invest 100% in you for your hour of workout, Darren Bersuk is the person you want in your corner.
Zero stars is our rating. We selected this company to install an inground pool in the summer of 2021. We dealt with owners and trusted them as we knew them personally. They promised it would be completed in the fall of 2021 or early spring 2022. They took a large deposit “to order the pool kit” and never started the project. Terrible customer service. We chased them non stop asking for updates on project start. They used every excuse possible (covid, supply chain, their kids’ schedules, personal
reasons, staff shortage…). They did not order the pool kit with our deposit although they had told us they had in 2021. They parked and shuffled machines around to give the impression they would start. A pool kit does not take over one year to be delivered. We were lied to and have demanded the return of our deposit and they are refusing to refund us. Owner contacted us yelling and demanding we remove online reviews of our experience with them. We should have researched the company in depth as there are lots of red flags(online reviews, filed and active lawsuits against them, etc…)before proceeding with this company. Do not believe the lies and get fooled like we were.
It is very frustrating to be chasing company you paid your money to, to get them do their work. It is even more upsetting to watch your staircase is turning into ugly fixture..
We had District Stairs's owner's full attention only once, after i posted photos of defective railing parts online. 10 mins after review was posted our phone was ringing nonstop, 20 mins later mr Marlon B. was at our doorstep asking to take pics down. After he sent contractors to fix railing parts and misaligned pickets
, he still was arguing with us about stair railing which wasn't connecting to posts properly. I then posted an honest review. He emailed threatening to sue us for slander. When that didn't work, he moved to attacking us online.
District Stairs is no more than a middle man between customer and average contractor. Their show room is just that - for show. If customer is unhappy and asks for refund, mr Marlon forces them to finish the project by bringing up breach of contract. If review is posted, he simply requests Google to remove it. On the other websites his way of damage control is to discredit the reviewer. Thankfully we did stair treads and risers ourselves, so at least we were left with the damage that is fixable, like new post connectors and steel fillet extensions. The question remains why mr Marlon didn't let us know that the posts we picked are not compatible with the old fillet
I had a wonderful shopping experience at just like new very picturesque in the heart of downtown Peterborough Ontario Canada I found a designer leather jacket recently I have been a regular customer for eight years and the owner knows fashion and has a wonderful sense of humour and makes you feel comfortable at her beautiful boutique
Moves are never easy and are stressful, but North Country Movers made them efficiently and in a timely matter. We had to move twice in view of our major renovations; we needed to move out, have our content moved into storage for 8 months and then move back in. In both instances, North Country Movers showed up when schedule, were careful in moving our content and the crew was friendly and experienced.
I am extremely impressed with Jason’s customer service, attention to detail, and fantastic rates. I purchased a new vehicle late on a Friday, he picked up the phone, and had insurance set by Monday. If you are in a time crunch and looking for the best rates, give Jason a call!
I was referred to Natasha approximately 2 years ago and it has been a great business relationship since. I had been dealing with someone else for many years but I was not pleased with their services. She is specific, follows through on everything, easy to work with and understands my business. She explains every detail to ensure you understand and has never let me down. I highly recommend Natasha Richardson CPA Professional for any of your accounting or finance needs. You will not be disappointed
Spencer from NestHawk Home Inspections exceeded our expectations. He was very professional, approachable, knowledgeable and thorough during the inspection of our future home.
He was always ready to answer any questions we have had. We also received a prompt Home inspection report with photos and detailed notes. He was also very kind to communicate with us days after our meeting, when we needed more information or had a question. We definitely recommend Spencer and his company to all. Thank you
Spencer for your dedication to details and a job well done. Bernadette and Frank.
If you need new glass or a eye exam you need to try optometrist on Broadway. The customer service is absolutely amazing you will not be disappointed!!! From the call to make my appointment to receiving my new glasses. They are so accommodating, friendly, helpful, very patient and kind. I had the pleasure of Dr. Pond looking after me and she was so thorough, kind, patient. The staff are so helpful and kind and always have a smile for you. They all went out of there way to make my experience absolutely
amazing!!! A huge THANK YOU to Dr.Pond and all the ladies that helped me.
Josh, the owner is a great guy to work with. He came out to an existing site and solved the problem immediately. He knows his stuff and is up to speed on all of the building code requirements. He is a creative problem solver and a perfectionist. He can work within a timeline and budget. A true professional experience and nice guy. I own several properties and will work with him again. I would recommend Property Solution Niagara to anyone !
Thanks Josh :)
A brilliant doctor with an amazing personality and a keen sense of humour.
She has operated on my gums a few times and had me laughing all through the surgery, and a positive is that I had little to no pain!
She is a unique professional!
Unresponsive not professional. Does not understand how to send documents securely. Quite concerned if our information is actually safe. Backups are essentially non existent.
We wanted to use someone within the community - a small business. Big mistake.
"My experience with KW Tree Barbers and their tree trimming services was exceptional. From the outset, Rob and his team were punctual, courteous, and knowledgeable about tree care. Their plan of action was clearly outlined, and they worked diligently to ensure the safety of my property and surrounding trees. After completing their work, the transformation of my property was stunning. The team's expert trimming and shaping of my trees left them looking beautiful and well-maintained. I highly recommend
KW Tree Barbers for their outstanding professionalism, expertise, and attention to detail.
Both my parents moved in in January 2022. My Mom loves it and my Dad did initially. Unfortunately, after 6 months Dad wasn't happy and his mood affected Mom and others. The staff did everything to help, but Dad's mind has been deteriorating and nothing will change that. Plus, Dad refused help or to ask for help, only making things worse. Dad has since moved out and Mom continues to enjoy the camaraderie of the other residents and staff. This is a small retirement home, but it offers more than many
much larger homes. Andrew and the staff are approachable, friendly, knowledgeable, and very helpful. If you're willing to ask for assistance, interested in interacting with others, and like home style cooking, this is an awesome place!
HORRIFIC EXPERIENCE. I found this company to be neither professional or ethical. I made the grievous error of paying in full in cash before fully inspecting their work. They were careless beyond words. Paint spilt on screens, floors and windows. Very poor workmanship. Cut lines at ceiling amateurish at best, incomplete coverage where walls meet ceiling, paint drips on walls and door frames, wall paint on ceiling and the list goes on. They did come back to inspect when I called end of November
to let them know their were problems and they did promise to return shortly after Christmas to finish the job but NO SHOW. When I called again at the end of January to find out why they had not returned Heather immediately became confrontational and argumentative. She informed me they did not have time to return until April.NOT ACCEPTABLE. Who makes a customer wait 5 months to complete a job that has been paid in full. I repeatedly requested a firm return date to no avail.
Terrible customer service. This store used to be so cute, and now it seems to be poorly run but a frazzled and rude older lady who has no patience to answer questions or sort out how to use my gift card. Like at all. Couldn’t be bothered
I came into Master Mechanic to drop off my car to get a diagnostic done as it needed attention asap and I could not drive to my hometown car shop where I usually take it. I picked this shop because of their reviews so I was confident that I was going to receive great service. I asked the guy at the front desk how much a diagnostic would be and how much their hourly labour rate is. He informed me it would be 110$ plus tax to run the diagnostic which I found weird as to why a 30 min. diagnostic would
cost that much (assuming it would be 220$ for their hourly labour rate). After I dropped the car off, I got my friend that is a guy to call in and ask how much it would be for a diagnostic and their hourly labour rate. The master mechanic employee then proceeded to inform him that it would be 50$ for a diagnostic and 109$ for their hourly labour rate. I dropped my car off at 12pm and did not receive a call about any updates on my car so I decided to call them at 4:30 (an hour and a half before they close) and they told me I needed three different repairs done to my car and how one of the parts (throttle body) would be 500-600$ (meanwhile the part costs 380$). They kept my car overnight and I picked it up this morning. When I came to pick up the car this morning around 9am, I asked if anyone had drove my car because it had been unlocked and he said that no. So my car was unlocked all night on Lansdowne street (if you live in peterborough, you know this is a bad street to leave your car unlocked especially all night!!!). Just absolutely unacceptable. I even specifically told the guy if they were to keep my car overnight to make sure it is locked. If you're a young women, I would not go here because these guys will take complete advantage and price gouge the crap out of you. When I voiced my concerns to the guy at the front desk about this price gouging - he took no responsibility, never apologized, nor took any accountability and tried acting like I was crazy for even mentioning it. Tried to hush me up saying I didn't have to pay for diagnostic that they did. That to me screams shady and guilty. My experience with this shop was terrible. I did not feel heard (didn't know asking to lock my car and not price gouge was too much to ask for but clearly it is). Waste of time and disgusting behaviour. I'm writing this for the young girls.
I don't think I had an experience quite like this! Having my negativity explode out of me as much as it did was powerful. The things these ladies do to make you feel happy, satisfied, leased and wanting you to cum again is just amazing. The women know how to keep things from staying and uncomfortable. I'd recommend having your time spent with them at least once a month. Try each girl until you've found the magical one. Xoxo I'll be heading back tonight.
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